Michael Carroll & Co is committed to treating every client, colleague, visitor, and professional contact with fairness, dignity, and respect.
We recognise that people come to us from different backgrounds, with different needs, experiences, and personal circumstances. Our aim is to provide a professional legal service that is accessible, respectful, and free from discrimination.
Michael Carroll & Co does not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, nationality, language, social background, or any other protected characteristic.
Every client is entitled to receive the same standard of professional care, attention, and respect.
We understand that some clients may need additional support when accessing legal services or participating in legal proceedings.
Where possible, we will consider reasonable adjustments and practical support for clients who may have accessibility needs, communication difficulties, health conditions, learning difficulties, mental health concerns, anxiety, or other vulnerabilities.
If additional support is required, clients are encouraged to let the firm know as early as possible so suitable arrangements can be considered.
Clear communication is essential in legal matters. The firm’s current spoken languages include:
Where required, interpreters or translators can be arranged to help ensure that clients understand the advice being given and can participate properly in their matter.
Michael Carroll & Co has experience supporting clients who may be vulnerable or require additional assistance, including young people, clients with communication needs, clients with mental health concerns, and those who may find legal proceedings particularly difficult.
The firm can consider whether additional arrangements, adjustments, support professionals, intermediaries, or expert input may be appropriate depending on the circumstances of the case.
As a regulated law firm, Michael Carroll & Co is committed to meeting its professional obligations and maintaining high standards of client care, confidentiality, fairness, and respect.
Equality and diversity are part of that commitment.
If you have any accessibility requirements, communication needs, or require language support, please let us know when contacting the firm.